Our experience shows that good equality practice is something that can be learnt regardless of background or life experiences. A modern workforce has the understanding and confidence to treat others fairly, and in doing so they improve quality and satisfaction.

We have helped many organisations across the country improve their effectiveness by unleashing their customer relation skills, and have supported management and staff at every level to become more confident and flexible in their approach.

Bespoke learning and training

After carrying out a scoping survey of your workforce and core services, we can develop learning programmes centred around your staff’s current level of knowledge and the communities you serve. Learning ranges from group seminars and workshops that deal with real life situations to in-depth one-to-ones.

Face to face training

Allow your staff to develop the confidence that comes from real engagement with equalities issues through our relaxed and supportive one-to-one development sessions.

Blended learning

We utilise a range of teaching methods to offer you and your staff the flexibility to learn where and how you want, including module-based one-to-ones, discussion through online forums, and traditional group seminars.

Coaching and mentoring

Equality is about more than just treating minorities better. Develop the skills to engage, empathise, and learn from your customers with brap’s programmes providing long-term and continued support.

Management/leadership training

Learn how to develop a learning culture in your organisation which encourages people to discuss and share knowledge. Create a welcoming and dynamic environment staff and customers can feel comfortable in.

Course content resources and facilitation toolkits

Create the expertise within your organisation to tackle equalities challenges. We offer services especially tailored for trainers and facilitators. From innovative ‘off the shelf’ toolkits to individual learning on pedagogy and engagement strategies, brap has all the support programmes equality facilitators could ask for.

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